Kodi ndimasankha bwanji mahedifoni a call center?

Call Center mahedifoni ndi gawo lofunika kwambiri pamabizinesi amakono.Amapangidwa kuti azipereka chithandizo chamakasitomala, kuyang'anira ubale wamakasitomala, ndikuwongolera kulumikizana kwakukulu kwamakasitomala.Pamene teknoloji ikupitirizabe kusintha, ntchito ndi mawonekedwe a zida za call center zikupitirizabe kusintha.
Kodi ndingasankhe bwanji chomangira cha call center?
Ndikofunika kusankha chomverera cham'manja choyenera chapakatikati pazosowa zabizinesi yanu.Nazi zina mwazofunikira pakusankha mahedifoni a call center:
1.Mahedifoni a bizinesi
Choyamba, muyenera kumvetsetsa ma headset abizinesi yanu.Taganizirani mafunso otsatirawa:
- Kodi malo anu oimbira foni ndi aakulu bwanji?
- Ndi njira ziti zoyankhulirana zomwe muyenera kuthana nazo (foni, imelo, media media, ndi zina)?
- Kodi zolinga zanu zothandizira makasitomala ndi zotani?
- Ndi zinthu ziti zomwe mukufuna (kuyimba kokha, kuzindikira mawu, kujambula kuyimba, ndi zina)?
2. Kukula
Ndikofunikira kusankha chipangizo cha call center chomwe chili chowopsa.Bizinesi yanu ikuyenera kukula ndikukula, chifukwa chake mufunika zida zomwe zingagwirizane ndi zosowa zanu zamtsogolo.Onetsetsani kuti zida zitha kuwonjezera zida zatsopano, njira zolumikizirana, ndi mawonekedwe ake.
3. Kudalirika ndi kukhazikika
Mahedifoni a call center ali pamtima pa kasitomala wanu, kotero kudalirika ndi kukhazikika ndizinthu zomwe sizinganyalanyazidwe.Sankhani ogulitsa otsimikiziridwa ndi mahedifoni kuti muwonetsetse kuti atha kupereka kulumikizana kwapamwamba komanso magwiridwe antchito okhazikika.Unikaninso ndemanga zamakasitomala a omwe akukupatsirani komanso nkhani zolozera kuti mumvetsetse kudalirika kwa mahedifoni awo.
4. Kuphatikiza
Mahedifoni a call center akuyenera kuphatikizidwa ndi machitidwe ena, monga pulogalamu yoyendetsera ubale wamakasitomala, maimelo a imelo, ndi nsanja zapa media.Sankhani chomverera m'makutu chomwe chikugwirizana ndi dongosolo lanu lomwe lilipo ndikuphatikiza mosasunthika.Izi zikuthandizani kuti mukwaniritse bwino ntchito komanso kuti mukhale ndi kasitomala wabwino.
5. Kugwiritsa ntchito ndalama
Pomaliza, lingalirani za kudalirika kwa mahedifoni a call center.Musaganizire mtengo wogula wa mahedifoni okha, komanso ndalama zoyendetsera ntchito ndi kukonza.Fananizani mitengo, mawonekedwe, ndi ntchito zothandizira kuchokera kwa ogulitsa osiyanasiyana kuti musankhe mahedifoni omwe amagwirizana bwino ndi bajeti yanu.