Ogwira ntchito ku call center amavala bwino, amakhala mowongoka, amavala mahedifoni komanso amalankhula modekha. Amagwira ntchito tsiku lililonse ndi mahedifoni a call center kuti azilankhulana ndi makasitomala. Komabe, kwa anthu awa, kuwonjezera pa kulimbikira kwambiri kwa ntchito zolimba ndi kupsinjika maganizo, palinso ngozi ina yobisika ya ntchito. Chifukwa makutu awo amamva phokoso kwa nthawi yaitali akhoza kuvulaza thanzi.
Kodi miyezo yapadziko lonse yowongolera phokoso ndi yotani?headset akatswiriza call center? Tsopano tiyeni tifufuze!
M'malo mwake, potengera kukhazikika kwa ntchito ya call center, pali zofunikira ndi zowongolera zamaphokoso komanso kasamalidwe ka mahedifoni padziko lonse lapansi.
Ku United States Occupational Safety and Health Administration phokoso miyezo, kuchuluka kwa phokoso lachindunji ndi ma decibel 140, phokoso lopitirirabe silidutsa ma decibel 115. Pakatikati pa phokoso lapakati pa 90 decibels, malire ogwira ntchito ndi maola 8. Pa avereji ya phokoso la ma decibel 85 mpaka 90 kwa maola 8, ogwira ntchito ayenera kuyesedwa chaka ndi chaka.
Ku China, mulingo waukhondo wa GBZ 1-2002 pamapangidwe amakampani ogulitsa umanena kuti malire aukhondo wamaphokoso amaphokoso ndi 140 dB kuntchito, ndipo kuchuluka kwamphamvu kwamphamvu ndi 100 pamasiku ogwira ntchito. Pa 130 dB, chiwerengero chapamwamba cha ma pulses pamasiku ogwira ntchito ndi 1000. Pa 120 dB, chiwerengero chapamwamba cha ma pulses okhudzana ndi 1000 pa tsiku la ntchito. Phokoso losalekeza silidutsa ma decibel 115 pantchito.
Zomvera pa Call Center zimathakuteteza kumvam'njira zotsatirazi:
1.Sound Control: Mahedifoni apakati pa mafoni nthawi zambiri amakhala ndi zida zowongolera voliyumu zomwe zimakuthandizani kuwongolera voliyumu ndikupewa kuwononga makutu anu kuchokera pamaphokoso okwera kwambiri.
2.Kudzipatula kwaphokoso: Ma headset a call center amakhala ndi zida zodzipatula zaphokoso zomwe zimatha kuletsa phokoso lakunja, zomwe zimakulolani kuti mumve bwino za munthu wina popanda kukweza mawu anu, potero zimachepetsa kuwonongeka kwa makutu anu.
3.Zomwe Zimakhala Zosavuta Kuvala: Ma headset a call center nthawi zambiri amakhala omasuka kuvala, zomwe zingachepetse kupanikizika ndi kutopa m'makutu chifukwa cha kuvala kwa nthawi yaitali ndipo motero kuchepetsa kuwonongeka kwa kumva.
4.Valani mahedifoni okhala ndi chitetezo chakumva, zomwe zingateteze kumva kwanu mwa kuchepetsa voliyumu ndi kusefa phokoso kuti zisawonongeke chifukwa chogwiritsa ntchito mahedifoni nthawi yaitali.
Zomvera pa Call Centerzingathandize kuteteza makutu anu, komabe m’pofunikabe kulamulira mphamvu ya mawu ndi kupuma pang’onopang’ono kuti musawononge makutu anu.
Nthawi yotumiza: Nov-15-2024
